What’s New in the Mars Bank Mobile App

What’s New! Tells You About New Features

When you update the Mars Bank app (as prompted by the app or by the app store), the next time you open the app you’ll see a What’s New screen. This screen will explain all the new features in the app and other online tools.

What’s New Feature Screen

Screenshot of What's New screen on Mars Bank mobile app; What's New, Log in with Touch ID, More Touch ID settings, acknowledgements, Use the saved fingerprints on your phone to login in to this app. Touch ID can be turned on, or off at any time under the More MenuWhen you login to the mobile app you may see a new screen. The “What’s New” screen will open whenever there is new functionality or a change to the app.

 

New Touch ID Functionality

The first “What’s New” feature you may see is Touch ID, now available for smart devices with fingerprint identification functionality.

 

 

 

 

 

 

Screenshot of More app screen and Touch ID settings screen: More, Log out, Cards, Locations, Touch ID Settings, Acknowledgements; Touch ID Settings, Use your fingerprint instead of your password to log in to your mobile banking. Touch ID, All fingerprints already saved on this device can be used to log in to your mobile banking. Your password will occasionally still be requested. We will prompt you when this is required. Footer menu: Accounts Transfers Payments Deposit More Touch ID Support

When you enable Touch ID in the app, you can quickly access mobile banking using any fingerprint registered on the mobile device. Touch ID is enabled on the More menu. If no fingerprints are registered on the device, you will be instructed to set up at least one fingerprint on the device to enable Touch ID. Once Touch ID is enabled, users are automatically prompted for a fingerprint when the app is launched. For security reasons, the app requires users to fully authenticate with their password transactions that move funds (transfer money, pay bills, pay a person, etc.). This two-phase authentication uses the current security standards for money movement transactions. A password is only requested once in a single user session. Touch ID and Password required screenshots from mobile app: Touch ID for "TouchBanking" Touch the home button to log in with User ID User***** Cancel; Password Required Additional security is required when moving money from your accounts or making changes of a sensitive nature. Password, Please enter your password. Done. Qwerty keyboard.

End User Terms & Conditions Updates

During initial login after the app update, users are notified of the updates to the Touch ID terms and conditions.

Questions?

If you have questions regarding Touch ID, contact your local branch. For more information about mobile banking, click here.

Changes to Mobile Browser Banking

Mars Bank online tools are being upgraded. Right now the mobile browser changes include being able to edit, delete and set up payments on a mobile device using Mars Bank Online Banking/Bill Pay. These changes will be coming soon to the Mars Bank Mobile App as well.

With Instant Balance, Account Balances are a Tap Away

When it comes to managing money at home or on the go, Instant Balance puts you in control. Quickly check up to six account balances at the touch of a button, all without logging in to the Mars Bank app. Get started by tapping the icon in the top right corner of the app. Then simply opt in to the feature and follow the prompts. Once you have logged in to your account, select “More” from the right side of the bottom menu. From here, you can access the Instant Balance Settings icon. Toggle on the switch at the top of Instant Balance Settings and select the accounts you would like to preview (up to 6 accounts). Instant Balance is now enabled. When you arrive at the login page, click on the Instant Balance icon at the top right of the screen. Your account balances that were selected in the setup process will appear in the pop-up screen. Don’t have the Mars Bank app? Get the iPhone/iPad app here, or the Android smartphone or tablet app here. No enrollment is required to use the app – simply login with online banking User ID and password.

Request an Appointment

If you’d like to schedule an appointment for a call, Zoom, or in-person meeting, click here.

Traveling Overseas? Set a Travel Plan for Your Debit Card

Use My Card to Set Your Travel Plan:
My Cards is built into the Mars Bank Mobile App and is used to set parameters for your debit card. This includes setting a travel plan that will permit your debit card to be used when traveling overseas. Learn more and set a travel plan.

Lost ATM/Debit Card

To Report a Lost or Stolen ATM Card or Mars Bank Debit/Check Card, Please call: 1-800-472-3272. Protect your debit card with My Cards in the Mars Bank mobile banking app.

Lost Credit Card

To Report a Lost or Stolen Mars Bank Credit Card, Please call: 1-800-883-0131.

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