Unrecognized Transaction? Possible Fraud or Identity Theft?
Have the Mars Bank Mobile App?
If you use the Mars Bank Mobile Banking app, turn off your debit card if you believe there is a fraudulent transaction. This is just one of the features in the My Card section of the app. Learn more about My Cards here.
I received a text message asking me to verify transactions – is this legitimate?
– Our third-party fraud monitoring system does send text messages if you have enrolled in this fraud protection service. If you have not yet enrolled in this service simply ask any branch banker or call us at 844-381-7295.
I received a call from the fraud monitoring department – how can I be sure this is legitimate?
– We partner with a third party that monitors and flags accounts for suspicious activity. Please note, they will never ask you to verify or provide specific account numbers, login information, passwords, etc.
I lost my Debit / ATM card – how can I have it deactivated?
– Debit Cards can easily be managed by utilizing the My Cards functionality in the Mars Bank Mobile Banking application. The app can be downloaded from the Apple app store or Google Play store using a smartphone or tablet. Cards can be reported lost or stolen 24 hours a day by calling 1.800.472.3272. A replacement card can be requested by calling us at 844-381-7295.
Recent Scam Alerts and Information
PA State Police and FTC Issue Scam Alert
State police and the Federal Trade Commission have reported an active scam targeting individuals via fake emails and phone calls. The scammers pretend to be calling from online retailers such as Amazon and claim that a charge was made in error to the potential victim’s bank account.
Best ways to avoid being scammed:
- Don’t respond: If you’re not 100% certain of the source of the call, email or text, then hang up the phone, don’t click on the link in the email and don’t reply to the text message.
- Don’t trust caller ID or answer phone calls from unknown numbers: If you recognize the caller ID but the call seems suspicious, hang up the phone. Phone numbers can be easily spoofed to appear to be from a legitimate caller.
- Research and validate: If the individual or organization seems suspicious, make sure the request being made is legitimate by calling the organization through an official number from their website or consulting with a trusted family member or friend.
- Don’t give out your information: Never provide any personally identifiable information unless you’re absolutely certain the person and reason are legitimate.
Don’t be a victim of a scam! Listen to an actual scam call:
When you hear an automated call like this, hang up! Reputable online retailers will contact you but will never ask for personal information or to send cash or gift cards through the mail. Retailers will also not ask you to download software to your computer to let them share the screen.
Mars Bank will never request confidential information through telephone, text, or email solicitations. Any such requests should be reported immediately to the bank. Please always protect your personal and confidential information, sign-on IDs and passwords at all times.
Think before you click!