Debit Card Security
Card Alert Notification
Protecting your debit or ATM Card
Protecting your mastercard® debit or ATM card from fraud requires 24/7/365 days a year monitoring. Our fraud detection programs monitor your card transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we’ll contact you immediately so that future fraudulent transactions can be avoided.
What we monitor
Your card transactions are monitored for purchases outside your normal purchasing patterns, unusual timeframes, and geographical locations, or purchase patterns that are consistent with previously identified fraud trends.
How we contact you
Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device and this offers a convenient and free* method to contact you fast. With our Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you.
Receiving a text message
You will receive a text message asking you to enroll in fraud text alerts:
- The text message will arrive from a 5 digit code, contain our financial institution name, and will invite you to enroll.
- After you enroll by replying “Yes”, you will receive confirmation.
After you enroll, you will receive texts when potentially suspicious activity is detected on your debit card:
- A text message will arrive from a 5 digit code, contain our financial institution name, the dollar amount of the transaction, and merchant name.
- You will be asked to reply with “Yes” if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence. A “No” reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call.
- Do not reply to the text message with any personal or confidential card information.
- If you would like to opt-out of receiving these important messages by text, you may reply with STOP to indicate this preference.
Help us protect you
- Keep us up to date with your current mobile and home phone numbers and contact information.
- Traveling and planning to use your Debit mastercard/ATM Card? Be sure to contact our Electronic Banking experts at 724-625-1555 x226 to ensure your card is available for use during travel. This does not apply to credit cards.
*Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.