Consumer Customer Financial Assistance Programs
Mars Bank is working with consumers who are impacted financially by the COVID-19 pandemic. To learn about assistance for businesses click here.
Available Consumer Customer Assistance Programs
Mortgage, Home Equity and Personal Assistance
- Loan assistance with no credit bureau impact:
- Interest-only programs available
- Payment deferral programs available
- Temporary suspension of new foreclosures and new repossessions for customers impacted by COVID-19
Please call Mars Bank Loan Operations at 724-625-1555 ext. 365 to discuss your situation.
- Emergency unsecured personal loans up to $7,500 for assistance to cover necessities and living expenses during this crisis (subject to credit approval and other guidelines)
Please contact your local branch or contact our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 5:00pm Monday – Friday to discuss your situation. After business hours email us.
Consumer Banking Assistance
- Fees – Stop payment, account overdraft, account research, and account low balance fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
- Certificates of Deposits – early withdrawal penalties may be waived or refunded upon request for customers facing financial hardship during the assistance period
- Debit Cards – Rush card replacements with no fee upon request for customers facing financial hardship during the assistance period
- Credit Cards – Customers with Mars Bank credit cards issued by TCM may call 800-883-0131 for information regarding TCM’s temporary relief options for their credit card account
Please contact your local branch or call our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 5:00pm Monday – Friday to discuss your situation. After business hours email us.
Late fees: as of September 1, 2021, Mars Bank will end the waiving of late fees. Please contact your branch manager with questions or if you are facing financial hardship.
