Card Alert Notification

Card Alert Notification Protecting your Debit Card Protecting your mastercard® debit or ATM card from fraud requires 24/7/365 days a year monitoring.  Our fraud detection programs monitor your card transactions for any suspicious activity.  If potentially fraudulent transactions are taking place, we’ll contact you immediately so that future fraudulent transactions can be avoided. What we monitor Your card transactions are monitored for purchases outside your normal purchasing patterns, unusual timeframes and geographical locations, or purchase patterns that are consistent with previously identified fraud trends. How we contact you Getting in touch with you quickly is critical to stopping any potential card fraud.  86% of Americans have a mobile device and this offers a convenient and free* method to contact you fast.  With our Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you. Receiving a text message

  • The text message will arrive with a 5 digit code (20788) and contain our financial institution name, dollar amount of the transaction and merchant name.
  • You will be asked to reply with “Yes” if you authorized the transaction.  You will receive a confirming text message and can continue to use your card with confidence.
  • A “No” reply means you have not authorized the transaction.  You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account.  Please answer this important call.
  • Do not reply to the text message with any personal or confidential card information.
  • If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference.

Help us protect you

  • Keep us up to date with your current mobile and home phone numbers and contact information.
  • Traveling in the U.S. or to a foreign country for an extended period of time?  Contact us prior to your departure and we’ll make our monitoring more flexible during your travel or vacation time.

*Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.

Request an Appointment

If you’d like to schedule an appointment for a call, Zoom, or in-person meeting, click here.

Traveling Overseas? Set a Travel Plan for Your Debit Card

Use My Card to Set Your Travel Plan:
My Cards is built into the Mars Bank Mobile App and is used to set parameters for your debit card. This includes setting a travel plan that will permit your debit card to be used when traveling overseas. Learn more and set a travel plan.

Lost ATM/Debit Card

To Report a Lost or Stolen ATM Card or Mars Bank Debit/Check Card, Please call: 1-800-472-3272. Protect your debit card with My Cards in the Mars Bank mobile banking app.

Lost Credit Card

To Report a Lost or Stolen Mars Bank Credit Card, Please call: 1-800-883-0131.